Product FAQ

Q1.     How do I care for my cabinets?

PLEASE DO NOT ALLOW  WATER TO STAND ON OR UNDER ANY CABINET SURFACE OR DOORS.

Cabinet Box: All tops, side, bottoms and shelves of your new Hanssem cabinets are finished in Bacteria resistant Melamine, similar to those used in Medical Cabinets. To clean, use warm water and a mild dish-soap. DO NOT use Abrasive Cleaners.

Melamine/Laminate/Thermofoil or Painted Doors: To clean use warm water and mild dish soap. Do not use abrasive cleaners.

Wood Doors: To clean use a damp cloth. Do not use OIL SOAPS or ABRASIVE cleaners designed for cleaning wood. These would damage the Top Coat and Sealer that is applied on the doors in the Factory. Contact your dealer in case of any damage to your cabinets for quick and efficient service.

Q2.     I cannot find the right door color for me. Are there more choices, except the ones that I find on your website? (Or, I like certain door style from your website but I prefer it to be darker. Is there anything that can be done?)

The website shows only certain stains and products, samples of more colors and styles or the complete offering can be ordered from the manufacturing facility. If you are a dealer, please contact your Sales Representative. If you are a consumer, please ask the showroom for a specific sample to be ordered for viewing.

Q3.     Why is there color and grain variations in each wood door, even though they belong to same model? In addition, I think I see imperfections.

Wood doors are made from trees growing in different environments and conditions. This results in the tree having naturally varying grains and sap wood which is a natural feature. In addition other imperfections such as "burls, pecks, shakes, knots and mineral streaks“ also occur in natural woods.